Privacy Policy
Your privacy is important to us. This policy explains how ChemFine collects, uses, and protects your personal information.
1. Information We Collect
Personal Information
- Contact details (name, email address, phone number, company name, address)
- Business information (industry, company size, purchasing requirements)
- Communication preferences and history
- Account credentials and profile information
Technical Information
- IP address, browser type, and device information
- Website usage data and analytics
- Cookies and similar tracking technologies
2. How We Use Your Information
Business Operations
- Processing orders and providing quotations
- Customer service and support
- Shipping and logistics coordination
- Quality assurance and compliance
Communication & Marketing
- Sending product updates and newsletters
- Industry insights and market analysis
- Promotional offers and trade show invitations
- Website personalization and improvements
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Authorized Sharing
- With your explicit consent
- Service providers (logistics, payment processors)
- Third-party inspection agencies (when requested)
Legal Requirements
- Legal compliance and regulatory requirements
- Court orders or legal proceedings
- Protection of rights and safety
4. Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
SSL/TLS encryption for data transmission
Secure Servers
Protected data centers with restricted access
Regular Audits
Continuous monitoring and security assessments
5. Your Rights and Choices
Access Your Data
Request a copy of the personal information we hold about you
Update Information
Correct or update your personal information at any time
Delete Data
Request deletion of your personal information (subject to legal requirements)
Opt-Out
Unsubscribe from marketing communications at any time
Data Portability
Receive your data in a structured, commonly used format
File Complaints
Report concerns to relevant data protection authorities
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.
Essential Cookies
Required for website functionality and security
Analytics Cookies
Help us understand website usage and performance
Marketing Cookies
Used for targeted advertising and content personalization
7. International Data Transfers
As a global chemical supplier, we may transfer your personal information across borders to fulfill our services. We ensure appropriate safeguards are in place for all international transfers.
Transfer Safeguards
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Binding Corporate Rules (BCRs)
Service Regions
- Japan & South Korea (Primary markets)
- North America & Europe
- Southeast Asia & Latin America
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
Customer Account Data
Active accounts and transaction history
Marketing Communications
Newsletter subscriptions and preferences
Website Analytics
Usage data and performance metrics
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:
General Inquiries
Mailing Address
[Company Address]
China
Response Time: We will respond to your privacy-related inquiries within 30 days of receipt. For urgent matters, please indicate "URGENT - Privacy Request" in your subject line.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through:
Email Notification
Direct notification to registered users
Website Banner
Prominent notice on our homepage
Version History
Detailed changelog available
Your Continued Use
By continuing to use our services after policy updates, you acknowledge and agree to the revised terms. If you disagree with any changes, please contact us or discontinue use of our services.
Questions About Your Privacy?
Our dedicated privacy team is here to help. Contact us for any questions about how we handle your personal information.
This Privacy Policy is effective as of December 2024 and was last updated on December 15, 2024.